Effective Date: June 8, 2025
Welcome to Graphicsion.com (“we,” “our,” “us,” or “the Website”). These Terms and Conditions (“Terms”) govern your access to and use of our Website and services. By using our services or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
1. Services
Graphicsion.com is a full-service graphic design agency offering custom branding and design services for businesses and individuals, including:
- Logo design
- Business branding kits
- Social media graphics
- Print and packaging designs
- Custom design services based on client needs
All services are digital and delivered virtually.
2. Ordering & Payment
- Orders must be placed via our website and paid in full upfront.
- We accept payments through secure third-party gateways.
- All prices are listed in INR (or USD if applicable) and are subject to change without notice.
- Once an order is placed, it is final and non-refundable (see Section 6).
3. Delivery Timeline
- Our standard delivery timeframe is 7 to 14 business days, depending on project complexity and timely communication from the client.
- Delivery times may vary based on revision requests or delays in client response.
4. Revisions & Satisfaction Guarantee
- We offer unlimited revisions until you are satisfied.
- Revisions must stay within the scope of the original project brief. Any significant changes may be subject to additional charges.
5. Client Responsibilities
- You agree to provide accurate, complete, and timely information regarding your project, including brand colors, design references, and any required content.
- Delays in providing necessary information may result in delays in delivery.
6. Refund Policy
- Due to the nature of digital products and services, we do not offer refunds.
- All purchases are final.
- However, we stand behind our 100% satisfaction guarantee and will work with you to resolve any issues through unlimited revisions.
7. Intellectual Property
- Upon full payment, final approved designs are transferred to you with full commercial usage rights.
- We reserve the right to showcase work in our portfolio unless otherwise requested in writing.
8. Prohibited Uses
You agree not to:
- Resell, redistribute, or exploit our services or content without permission
- Use our services for unlawful or malicious purposes
- Submit copyrighted or trademarked material you do not own or have rights to
9. Limitation of Liability
Graphicsion.com shall not be liable for:
- Any indirect, incidental, or consequential damages
- Business loss, missed opportunities, or legal claims arising from the use of our services
- Delays or delivery failures caused by third-party systems or user-side technical issues
10. Live Chat and Email Support
You may contact us through:
- General Inquiries: contact@graphicsion.com
- Support: support@graphicsion.com
- Order Queries: order@graphicsion.com
- Live Chat: Available on the website during business hours
11. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved through negotiation or appropriate legal proceedings under applicable jurisdiction.
12. Changes to Terms
We may update these Terms at any time without notice. Continued use of the Website after changes constitutes acceptance of the updated Terms.
13. Contact Information
If you have any questions regarding these Terms, please reach out to us:
- Email: contact@graphicsion.com
- Support: support@graphicsion.com