Effective Date: June 8, 2025
At Graphicsion.com, we are dedicated to delivering high-quality, custom graphic design services for individuals and businesses. Due to the digital and personalized nature of our services, this Return & Refund Policy outlines our position clearly.
1. Digital Product & Service Nature
All of our services—logos, branding kits, social media graphics, packaging designs, and other custom graphic content—are digital and made-to-order based on client input. As such, no physical goods are shipped, and all deliveries are virtual.
2. No Refund Policy
We maintain a strict no-refund policy on all purchases. Once an order is placed and payment is received, it is considered final and non-cancellable.
This policy is in place because:
- Each design is custom-made specifically for you.
- Time, effort, and creative resources are immediately allocated to your project.
- Digital services cannot be “returned” once delivered.
3. 100% Satisfaction Guarantee
While we do not offer refunds, your satisfaction is our priority. Therefore, we proudly provide:
- Unlimited revisions until you’re 100% satisfied, within the scope of the original project brief.
- Ongoing communication via email or live chat to ensure your expectations are met.
We encourage you to be as detailed and specific as possible when submitting your order or revision requests to avoid unnecessary delays.
4. Revision Limitations
Revisions must remain within the original scope of your order. If a revision request significantly changes the original requirements, additional charges may apply.
We reserve the right to define what constitutes a new project versus a revision.
5. Order Cancellation
Once your order is placed and confirmed, it cannot be canceled. If you wish to modify your brief or upgrade your service level, please reach out to order@graphicsion.com as early as possible.
6. Contact Us
If you have any concerns regarding your order or need help with revisions, our team is here to support you.
- Order-related inquiries: order@graphicsion.com
- Customer Support: support@graphicsion.com
- General Info: contact@graphicsion.com
- Live Chat Support: Available on our website during working hours